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Channel: support.mendeley.com :: Mendeley Web
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Shows as having impoerted extension of web but not in mendeley desktop?

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I have installed Mendeley on a new computer and used Chrome. I have the desktop and I installed the word plug in -but after I added the web extension for Chrome and it shows added- under tools in desktop it still gives option of installing.

Private Annotations

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Is there a way to sync private annotations from Mendeley (in PC) to Mendeley's tablet app and vice versa?

Export list to Bibtex from web library.

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Is it possible to export a list from your web library to Bibtex? I'd like to do this since I don't have access to the desktop version, where I know this is possible.

web importer not working in safari 10.0.3

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The web importer is simply dead - when I click nothing happens I was trying to load a paper from arXive: in the console this error message appears ``` Failed to load resource: the server responded with a status of 404 (Not Found) https://arxiv.org/css/searches.css.map ``` (on firefox it works perfectly)

Web importer not working after recent update

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I have been using Mendeley for 3 years and my web importer was working fine all these while. Today when I started Mendeley desktop I got an update link and after updating the web importer is not working. Cookies enabling and reinstallation did not work in both firefox and chrome. Please help.

IPad app not syncing

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I have uploaded articles to mendeley web and I have the app on my iPad. I am logged in to the same account on both but the sync buttons in the iPad app is greyed out. I want to have articles on my iPad so that I can read them offline. How to do this? Thanks.

Web Importer does not work

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I use Safari and my web importer was working fine but since yesterday it does not work anymore. I already made and update but nothing has changed. When I click on the "save to mendeley" button nothing happens. Thanks for your help.

Advanced search button has vanished

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Hello dear support team, where has the advanced search button gone? I´ve been using Mendeley for a few years now, and never had this problem before. Oh, and I can´t find the box "open access only" which also used to be on the page... Kind regards, mircl

Import to Opera...

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I had successfully used the Web Importer in Opera on Friday evening. Five minutes later I tried it again, this time with no success. What's up with that? Is it part of the overall outage others are reporting? Thanks, Teresa

Shortcut

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I wonder if there are Shortcuts in Mendeley Web. such as 'highlight text', 'sticky note' etc. They clearly would be helpful for users. I tried to search shortcuts, but I couldn't find them. Can you tell me if there are or not? Thank you.

Lack of precision in highlighting text

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Hi, Everytime I try to highlight text on Mendeley Web, and whatever quality/age of PDF, or zoom size, I can't. It selects anything around exept just what I want, or takes the hole paragraph, etc. I don't have this issue on Mendeley Desktop, but I can't always work under the desktop version so... is there a solution ? If not, please work on it ! Thanks !

Changing profile URL

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Dear Mendeley support team, My Hungarian surname "Szász" contains an acute diacritic mark above the vowel "a". I insist on using this diacritic mark wherever it is possible--following the reasoning of my distant relative Thomas S. Szász [1,2]--the acute just should be there. I fully understand that the autogenerated URL of Mendeley profile should not contain any diacritic marks; nevertheless, my profile URL does not contain any letter "a" at all: https://www.mendeley.com/profiles/gabriel-szsz/ I would expect Mendeley to do automatic conversion of an "a" letter with diacritics into plain "a". Plus, most social network profiles allows user to explicitly set his/her profile URL (that allows him/her to use e.g. a nickname instead of real name in profile URL). While keeping the acute above the "a" letter in my displayed name, I would like to change my profile URL into the following one: https://www.mendeley.com/profiles/gabriel-szasz/ Best Regards, Gabriel Szász Dept. of Theoretical Physics and Astrophysics Masaryk University, Faculty of Science, Brno Czech Republic References: [1] https://en.wikipedia.org/wiki/Thomas_Szasz [2] http://www.szasz.com/pronounce.html

Folder starting with .renaming

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How come I suddenly have a number of folders starting with .renaming Also seems some of my folders are empty. This looks like a severe bug to me. Erling

Mendeley web importer

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My Mendeley web importer is not installing. how should I do?

Desactivate online version

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I would like to deactivate the online version/synchronization of Mendeley and only use the Desktop version because I have some confidential documents and I don't want export on the net these informations.

mendeley import does not list all documents on Google scholar

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The import function has changed (not used it for a while). It no longer lists all document on a Google Scholar list. It randomly pick one and will not pick up any other reference. So I cannot put them in my library. Can you help fix this? or has the import function changed for the worst?

ProQuest Ebook Central

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When accessing ProQuest Ebook Central with Web Importer for Chrome and Firefox, the browser goes into a loop where it repeatedly sends requests to PQEC about one and a half seconds apart. Eventually PQEC calls a halt, saying "Multiple page requests. We've detected that your browser is sending multiple requests for the same page." Bob Pearson Digital Access Librarian Digital Services The University of Auckland Library

Maxed out sources?

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I was using the web browser and safari and all was going well. All of a sudden I can't site any more sources. I am at exactly 10 in my Mendely desktop. I have additional space when I click on edit settings. So I was wondering if I am only allowed 10 documents?

Citation keys

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I am using your api to retrieve documents in bibtex format and would like to use Mendeley Web & Web Importer to create new documents. Unfortunately I cannot find a way to get/set the citation key in Mendeley Web or Web Importer. Is this intended?

How to use the citations

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I want to import a citation to my word document from Mendeley Web. I'm on my school campus and can't download the desktop version to their computers. How do I cite in my word doc using Mendeley Web?
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