please am writing a very important article and I cant sync my work.
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syncing
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Web library doesn't load - says 'No service found for your request'.
I tried using different browsers, but to no avail. All it says is 'loading documents', but they never load. Tried refreshing, same thing. Also went to different folders and they don't load, instead showing the error message 'ID 46727edf02c6faed'.
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mendeley librabry
error 500
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No service found for your request
I keep getting error messages when I try and sync Mendeley from my desktop. The latest one says "Sorry, we had a problem syncing your library: No service found for your request"
I am logged in to Mendeley web.
Before this I kept getting Network Access error messages.
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download browser extension
Hello,
I just started with Mendeley few days ago. I would like to import documents from web but when I go on www.mendeley.com/import and try to download browser extension, it doesn´t work. It shows that supplement cannot be downloaded because of connection breakdown. Could you please suggest, what is wrong? Thank you
Lenka
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sign in web plug in
Why Mendeley/Chrome plug in does not recognize all visited web pages and sometimes I'm asked to sign in? Thanks for the attention. Vaclav Sedy
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unable to get to my library
I am on a work computer, and unable to download anything. I log onto Mendeley.com, go to the library tab and see the "Welcome to your Mendeley Library". this is where you have two options, add documents by drag and drop or install the web importer. I cannot seem to get past this screen so that I can get to my references. If I am at home I do not have a problem. What can I do?
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"Provide your institution" did not accept branch I am in
Hi!
I find it unfortunate that when I tried to provide branch I am in, only few others well provided and I was not allowed to provide mine.
Even I had no button "send signal about missing institution/branch", so you could collect data bout branches/institutions. Without this your service has no change to figure out.
Example use case scenario:
* I tried to provide "Google Switzerland GmbH" as my current institution
* only Google Inc in Mountain view or Ireland were acceptable by field.
The other use case to consider is when one institution is referred by multiple aliases.
For example my prior institution, Polish Japanese Institute of Information Technology, Warsaw, Poland, change it's name in mean time and now people refer to it via both: old and new name.
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Search on Mendeley Web
The Search for papers used to work perfectly but now almost no relevant documents can be found, even if I type the exact title of a paper. Can you please fix this and bring back the old search engine that found everything we needed?
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Export to MS Word feature
When I click the "Export to MS Word" button in Mendeley Web, the download file is an .xml document of my references. When I open this file in Word, each reference is totally garbled. Please advise.
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Cannot open pdf files on Mendeley Web
macOS Sierra 10.12 safari & Win 10 Chrome
cannot open pdf files larger than 100KB
Only a loading circle
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Problems with syncing: large pdf files deleted from library still downloaded to local library folder
In order to free some space from the server, several months ago, I have deleted some library entries with large pdf sizes from my library. However, after having switched computers, I have noticed that the associated pdf files still get downloaded to the local folder that I have allocated to copy the associated pdf's to (despite the corresponding library entries not showing up anymore, nor in Mendeley desktop or in Mendeley web library).
Although I cannot find these entries in my library anymore, is it possible that these are still present on the server, taking up a lot of space? If so, is there any way this can be resolved, so that I can free up some space?
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Verification e-mail
Hello,
I joined to universidad de sevilla group several times sice yesterday, but the verification e-mail never arrive to my e-mail. i hope it could be solved soon. thank you.
my e-mail is: angarjlop@us.es
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Save to Mendeley for Safari
My Save to Mendeley button has stopped working in Safari. I've reinstalled but no good. Any ideas?
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Log in
I can get to my desktop; however, I cannot sign in on the web. It keeps bouncing me back to start a new account. Working on paper with deadline, so this is frustrating to say the least.
Thanks
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Save to Mendeley
With the recently interface change in Scopus, It do not works the "save to Mendeley" button.
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highlight
When I highlight text, initially it works but as soon as I add another highlight the first is removed - is this me or a problem with Mendeley?
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Unable to access Mendeley on Firefox. And Scopus is finicky as well.
Hi
I am a Librarian at Royal Roads University. I am reporting two online access issues. In both cases I am using Firefox version 52, I have cleared my browser's search history and I have a fresh-today version of the 'save to Mendeley' button.
My library subscribes to Scopus and ScienceDirect but we do not have an institutional subscription to Mendeley.
When I try to access Scopus, I get a message that says:
"Your current account is not licensed for the resource you are trying to access. You can supply a new username and password for a different account (one with higher access privledges) to access this resource below, or use the 'Back' button on your browser to return to the menu."
I can generally get past this by simply clicking on the back arrow and landing myself on the Scopus search page, but I shouldn't see this page at all and I am concerned that students will think something is broken and not use this database.
My other issue is that I am unable to access Mendeley at all. I cannot use the 'save to Mendeley' button and I cannot access the Mendeley website. I repeatedly and persistently re-routed to the same error message I quoted above. I am sending you this message via my Chrome browser.
What should I do?
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Does Storage in an account counts towards storage of data by a group?
I have purchase a large storage capacity in my account (5G) to allow for a group project. My colleagues and I are storing the PDFs in a group but it is already full despite the fact that it is way below the 5G storage of the account. Here is the question, does storage of an account counts towards the data stored by a group?
Thanks
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Copying from group to library failing.
For the past three days, I have not been able to copy documents from a group into the library. It simply says that the copying failed.
Are you able to tell me why this is and how it can be fixed?
Thank you.
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